{"id":8708,"date":"2014-12-03T14:34:05","date_gmt":"2014-12-03T13:34:05","guid":{"rendered":"https:\/\/www.oldfashionsartoria.com\/?page_id=8708"},"modified":"2025-04-09T17:02:22","modified_gmt":"2025-04-09T15:02:22","slug":"terms-and-conditions-of-use","status":"publish","type":"page","link":"https:\/\/www.oldfashionsartoria.com\/en\/terms-and-conditions-of-use\/","title":{"rendered":"Terms and Conditions of Use"},"content":{"rendered":"

TERMS AND CONDITIONS OF USE
\n<\/strong><\/p>\n

Information regarding goods ordered <\/strong><\/em>
\nCustomers can check the status of their orders by emailing info@oldfashionsartoria.com\u00a0 or calling us at +39 055 689479. OLD FASHION SARTORIA will track dispatched orders on the shipper\/ courier\u2019s website.\u00a0Otherwise the customer can check directly through the waybill number that will receive in the confirmation of sending the package.<\/p>\n

To cancel or modify an order<\/strong><\/em>
\nTo modify or cancel an order contact OLD FASHION SARTORIA as soon as possible by email info@oldfashionsartoria.com or call +39 055 689479. ALWAYS indicate the order reference number.<\/p>\n

Request invoice
\n<\/strong><\/em>To receive the invoice you must request it when ordering with the appropriate form indicating Fiscal Code and \/ or VAT number.<\/p>\n

Guarantee of products<\/strong><\/em>
\nAll products sold by OLD FASHION SARTORIA are covered by the statutory producer\u2019s guarantee.<\/p>\n

Suggestions<\/strong><\/em>
\nDo you want to suggest improvements for the site or to let us know about problems you had when using it? Contact us at info@oldfashionsartoria.com<\/p>\n

General Information and Customer Service:<\/strong><\/em><\/p>\n

OLD FASHION SARTORIA
\nEmail: info@oldfashionsartoria.com
\nTel: +39 055 689479<\/p>\n

Addresses<\/strong><\/em>
\nRegistered Business Address
\nOld Fashion Sartoria
\nVia Gran Bretagna 63
\n50126 Firenze
\nVat number: 05197570483
\nC.F. SCHRLR64B54Z133H<\/p>\n

PAYMENT<\/strong><\/em>
\nPurchases made on this site are secure and guaranteed. Payment can be:
\n\u2022\u00a0\u00a0 \u00a0by Credit Card
\n\u2022\u00a0\u00a0 \u00a0by Bank Transfer in advance
\n\u2022\u00a0\u00a0 \u00a0by PayPal<\/p>\n

Payment in advance by Bank Transfer<\/strong><\/em>
\nIf payment is by Bank Transfer, the order will only be processed when confirmation has been received from the bank that our account has been credited with the amount owed.
\nPayment must be received within 3 days of the date of the order. If not, the order will automatically be cancelled. As\u00a0 Reason for Payment customers\u00a0 must specify the order number and date and their name and address.
\nAvailability of the products selected will be checked after receipt of payment.
\nBank Transfers should be sent to:
\nOld Fashion Sartoria, Via Gran Bretagna 63 \u2013 50126 FLORENCE, ITALY
\nBank: Intesa Sanpaolo, Viale Europa 27\/a-27\/b, 50126 FLORENCE, ITALY
\nIBAN: IT76K0306902889000000024178
\nBIC SWIFT code: BCITITMM<\/p>\n

Payment by Credit Card<\/strong><\/em>
\nWhen payment is made by Credit Card (on completion of the order transaction)\u00a0 our bank authorizes the amount relative to the purchase to be debited from the customer\u2019s account. In case of cancellation of the order either by the customer or by OLD FASHION SARTORIA,\u00a0 OLD FASHION SARTORIA will request the cancellation of the transaction and reimbursement of the amount paid.\u00a0 The time it takes for the customer to receive the refund depends exclusively on the banking system. Once the transaction has been cancelled OLD FASHION SARTORIA cannot in any way be held responsible for delay and\/or inconvenience caused by the banking system. OLD FASHION SARTORIA reserves the right to request additional information from the customer or written proof that he\/she is the cardholder. If the customer fails to provide the information and\/or copied documentation requested, OLD FASHION SARTORIA reserves the right to refuse\u00a0 to accept that the order has been cancelled.\u00a0 At no time during the credit card transaction will OLD FASHION SARTORIA come in possession of personal data relating to the cardholder, given that the information is transmitted directly from the bank carrying out the transaction to the site, which is protected.<\/p>\n

Payment with PayPal<\/strong><\/em>
\nIf you click on the\u00a0 PayPal\u00a0 option, you will be directed to the PayPal site where you\u00a0 can insert your email and password and make the payment. Your personal data will not be shared with OLD FASHION SARTORIA but handled directly by PayPal. In case of cancellation of the order by the customer or inability to supply the goods ordered by OLD FASHION SARTORIA, the refund will be paid into your PayPal account. OLD FASHION SARTORIA will not be held responsible for any delay in reimbursement or inconvenience caused by this.<\/p>\n

<\/span>Shipping<\/span><\/a><\/div>\n

Shipping\u00a0<\/strong><\/em>
\nThe\u00a0shipping cost will be calculated by the system depending on the destination and amount.
\nAny duties, customs taxes or fees for foreign countries are charged to the recipient<\/strong>.<\/p>\n

Delivery time<\/strong><\/em>
\nDelivery time of orders varies according to the availability of the goods ordered (for example, if they are in stock).\u00a0\u00a0It is possible that some products are not immediately available but can be ordered: in this case shipping times will be communicated promptly to the customer.
\nAvailability + transportation time = total delivery time
\nThe goods immediately available will be shipped within 3 working days.
\nOLD FASHION SARTORIA uses DHL Express\u00a0carrier\u00a0that allows us to offer each of our customers the best delivery solution in terms of service quality and cost.<\/p>\n

Receipt of goods
\nOn receipt of goods, the customer is required to check:
\n\u2022\u00a0\u00a0 \u00a0that the number of packages delivered corresponds to the number indicated on the transportation document;
\n\u2022\u00a0\u00a0 \u00a0that the packaging is intact and has not been opened and resealed
\nIf the packaging has been tampered with and\/or in case of breakage, the customer must immediately protest the delivery and write on the carrier\u2019s delivery sheet\u00a0 \u201cRESERVE TO CHECK GOODS FOR\u2026\u201d (indicating the motivation)
\nThe customer must then report any damage to the goods within 3 days of receipt, following the carrier\u2019s instructions.
\nIf the order is returned to OLD FASHION SARTORIA by the carrier because the address provided by the customer was incorrect, because the customer has not collected it before the specified date from the carrier\u2019s depot, or for any other form of negligence on the customer\u2019s part, a new delivery can be arranged after prepayment through a link which will be provided, or alternatively by Bank Transfer or PayPal.
\nIt is not possible to arrange deliveries by appointment, on specific days or at fixed times.<\/p>\n

Service<\/strong><\/em>
\nOur firm has entrusted our delivery\/shipping services to DHL.
\nFor this reason you may find the term DHL as\u00a0 well as OLD FASHION SARTORIA on the transportation documents, DHL being\u00a0 our authorized carrier.<\/p>\n

Returns policy<\/strong>
\nThe right to return goods is regulated by the relevant legislation and the customer-consumer (i.e. a person who purchases goods for reasons not connected with their professional activity, in other words who makes the purchase without supplying a VAT number on the order form) has the right to return the goods for whatever reason. To exercise this right the customer must send a registered letter or PEC (oldfashion@cert.cna.it) within 14 days of the date of delivery of the goods.
\nN.B.<\/strong>\u00a0:
\n– This right does not apply to customers who have purchased goods with a VAT number.
\n–\u00a0Products with a discounted price can not be returned
\n– Products purchased with Cuopon (promotional \/ discount code) cannot be returned
\n–\u00a0The products ordered customized (with variations in color, size, finish, not present on the shop) can not be returned.<\/p>\n

Returns<\/strong><\/em>
\nThe right to return goods is subject to the following conditions:
\n\u2022\u00a0\u00a0 \u00a0the item must be intact, new (not used) and returned in its original packaging, complete in every part (including outer wrapping, accessories and leaflets, etc);
\n\u2022\u00a0\u00a0 \u00a0shipment up to documented arrival at our warehouse is the customer\u2019s responsibility;
\n\u2022\u00a0\u00a0 \u00a0OLD FASHION SARTORIA is not responsible for damage to or theft\/loss of uninsured returned items.<\/p>\n

Returning goods<\/strong><\/em>
\nAfter having communicated the intention of returning an item, the customer has another 14 days to return it to OLD FASHION SARTORIA, along with the authorization form received.
\nExcepting any costs incurred for damage to the original packaging, OLD FASHION SARTORIA will return the entire sum paid by the customer for the product, except the original transportation costs, within 14 days of receiving notice of cancellation from the customer by Bank Transfer. The customer must supply his\/her full name and address, tax code (codice fiscale) and bank details (IBAN).
\nTransportation costs for returned goods are payable by the customer\/consumer.<\/p>\n

When the right to return goods no longer holds
\n<\/strong><\/em>The right to return goods no longer holds when the item returned does not meet the essential condition, i.e. when it\u00a0 is not complete (product and\/or packaging). This is the case when OLD FASHION SARTORIA finds that:
\n\u2022\u00a0\u00a0 \u00a0the product has been used, even partially;
\n\u2022\u00a0\u00a0 \u00a0the original outer wrapping and\/or inner packaging is missing;
\n\u2022\u00a0\u00a0 \u00a0parts of the product (accessories, labels, etc) are missing;
\n\u2022\u00a0\u00a0 \u00a0the product is damaged but the damage did not take place during transportation<\/p>\n

Customers who purchase goods with a VAT number cannot return goods.<\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":38,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-8708","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms and Conditions of Use - Old Fashion Sartoria shop - Made in Italy!<\/title>\n<meta name=\"description\" content=\"Terms and Conditions of Use - Old Fashion Sartoria shop - Made in Italy! Buy the best of Italian Handmade online. 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